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- Terms of service
- Image information processing equipment operation & management policy
- Terms of Location-Based Services
- Privacy policy(Seoul)
- Privacy policy(Busan)
- Privacy policy(Jeju)
- Lotte Duty Free In-store membership Terms and Conditions
- Green Membership Terms and Conditions
- LDF PAY Terms of Service
Privacy policy(Busan)
- Privacy Policy
- Busan Lotte Hotel Co., Ltd. Lotte Busan Duty Free Store (hereinafter referred to as the ‘Lotte Duty Free’) In order to safeguard the rights and freedoms of data subjects, personal information is lawfully processed and securely managed in compliance with the Personal Information Protection Act and all other applicable laws and regulations. Furthermore, in accordance with Article 30 of the Personal Information Protection Act, this Privacy Policy is established and disclosed to provide data subjects with clear information regarding the procedures and standards for the processing and protection of personal information, and to facilitate the prompt and appropriate resolution of any related grievances.
- ※For information regarding LOTTE Singapore's Privacy Policy, including details on how personal data is collected, used, or managed in compliance with Singapore’s Personal Data Protection Act (2012), please contact us at dpoSG@lotte.net
- [Required personal information processing]
The following is the list of articles included in the Lotte Duty Free’s Privacy Policy.
- Article 1 Purpose of Processing Personal Information
- Article 2 Types of Personal Information Processed
- Article 3 Procedures and Methods of Destroying Personal Information
- Article 4 Matters Concerning the Provision of Personal Information to a Third Party
- Article 5 Matters Concerning Entrusting of Personal Information Processing Duties
- Article 6 Rights and Obligations of Data Subjects and the Exercise Thereof
- Article 7 Matters Concerning Installation and Operation of an Automatic Collection Tools, and the Denial Thereof
- Article 8 Measures to Ensure Safety of Personal Information
- Article 9 Processing of Personal Location Information
- Article 10 Remedial Means for Rights and Interests Infringement of Privacy Officer and Data Subjects
- Article 11 Duty to Notify
- Article 1 Purpose of Processing Personal Information
- 1. Lotte Duty Free collects and processes the minimum personal information necessary for the following purposes:
Classification Purpose Membership registration and management - - Identity or account and age verification and for membership services
- - Customer consultation, receipt and processing of customer complaints, records for dispute settlement
- - Prevention of illegal use and unauthorized use
What will be carried through upon the provision of our services - - Contract execution and performance (purchase, payment, refund, product delivery)
- - Providing discount benefits, such as earning and using points, etc.
- - Information on events participation and giveaways/ product delivery
- - Providing convenience services, such as parking discount, issue number ticket, lounge services, visit reservation, travel pass, etc.
Marketing and advertisement - - Guide on new services and events
- - Providing personalized services and utilizing materials for marketing
- - Providing services and advertising according to statistical characteristics
- - Identify the frequency of web page access
- Illegal and unauthorized uses: It is illegal to steal others’ identities, repeatedly create and close accounts, or repeatedly cancel and resubmit orders for coupons, rewards, or any other unlawful or expedient gains.
- Article 2 Types of Personal Information Processed
- 1. Types of Personal Information Processed Without the Consent of the Data Subject
[Online and In-Store]
Type Information to be collected Retention period Legal Grounds Order placement Required Name, email address, date of birth, nationality, emergency contact information, passport number, passport expiration date, travel information, payment information (including credit card number, bank account information, and transaction information), and copy of passport information page and signature (For Japanese website only). Retained for 5 years Personal Information Protection Act
Article 15, Paragraph 1, Subparagraph 4
(Execution of Contract)
Article 12 (Keeping Books, Etc.) and Article 196 (Bonded Stores) of the Customs Act - 2. Types of Personal Information Processed with the Consent of the Data Subject
[In-store]
Type Information to be collected Retention period Legal Grounds Membership Services Required Name (in Korean and English), gender, mobile phone number, date of birth, nationality, passport number, and CI Retained for as long as the membership account remains active or until the account is terminated. Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActOptional Mailing address, email address Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActGreen members Required Date of birth, nationality, and passport number Retained for 5 years Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActOptional Name (in English) and gender Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActCustomer feedback Required Name, date of visit, email address, mobile phone number, and nationality 3 years (submitted forms will be securely destroyed immediately after being stored in the system.) Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActMarketing and advertisement Optional Email address, mailing address, and mobile phone number Retained until consent for marketing purposes is withdrawn or the membership account is terminated. Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection Act[Online]
Type Information to be collected Retention period Legal Grounds Membership Services Required - [L.POINT Members]
- - Name, user ID, email address, mobile phone number, date of birth, gender, and CI
Retained for as long as the membership account remains active or until the account is terminated. Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection Act- [Lotte Online Duty Free Members]
- - Name, user ID, password, gender, email address, mobile phone number, date of birth and nationality
Optional - [L.POINT Members]
- - Address, mobile phone number, passport number, IDFA, and Behavioral Information (service usage history)
Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection Act- [Lotte Online Duty Free Members]
- - Address, marital status, wedding anniversary, favorite categories, favorite brands, favorite membership rewards, travel information, purpose of travel, average number of trips, dream destinations, favorite stores, passport number, CI, IDFA, and Behavioral Information (service usage history)
Sign in with social account Required - [Naver (for Korean website)]
- - Naver account username (email address) and UID
- [KakaoTalk (for Korean website)]
- - Kakao account (mobile phone number) and date of birth
- [Apple (all languages), WeChat, AliPAy (Chinese), and Line (Japanese)]
- - UID
Retained for as long as the membership account remains active and linked with social accounts and until the account is terminated. Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActOptional - [Kakao (for Korean website)]
- - Kakao account (email address) and gender
- [Apple (for all websites)]
- - Email address
Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActBank Account Registration for Refunds Required Bank name, account number, and account holder’s name Retained for as long as the membership account remains active or until the account is terminated. Personal Information Protection Act
Article 15 Paragraph 1 Subparagraph 1
(Consent of the Data Subject)Entry for Promotion Required Name, user ID, online membership number, mobile phone number, and email address. Information will be deleted within 30 days after the giveaway gifts have been delivered.
* The retention period may vary depending on the specific promotion.Personal Information Protection Act
Article 15 Paragraph 1 Subparagraph 1
(Consent of the Data Subject)Product availability alert Required Email address and mobile phone number Retained for 3 months Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActOptional Departure or arrival date and time, and port of entry or exit Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActSpecial order service Required Name, mobile phone number, email address, departure or arrival date and time, and port of entry or exit Retained for 3 months Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActBrand store visit reservation service Required Name and mobile phone number Retained for 1 year Article 17, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActMobile parking ticket service Required License plate number Retained for 3 months Article 15, Paragraph 1, Subparagraph 4
(Execution of Contract)
of the Personal Information Protection Act1:1 inquiry service Required Name, e-mail address, and stores where purchases have been made Retained for 3 years Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActOptional Mobile phone number (required for members), exchange bill number, order number, and passport number Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActChat Support Required User ID Retained for 3 years. Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActTravel pass service Required Legal name as stated in passport (in Korean and English), gender, date of birth, nationality, passport number, passport expiry date, passport issue date, and passport photo Retained for the duration of the customer’s use of the Travel Pass Service Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActMobile Subscription Required Membership card number and date of birth. One year Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActEmployee Account Required Lotte Online Duty Free membership number, company name, and company email address. One year Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActWedding Invitation Registration Required Name, user ID, spouse’s user ID, scheduled wedding date, scheduled departure date, nicknames used between the couple, and an image copy of the wedding invitation Retained for five (5) years from the date of registration Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActAddition of Travel Information to Account Required - [Addition of Departure Information to Account]]
- - Departure information (port of exit, departure date and time, flight no., vessel name, and transit point)
- [Addition of Arrival Information to Account]
- - Arrival information (port of entry, arrival date and time, and vessel name)
Retained for as long as the membership account remains active or until the account is terminated. Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActAddition of Passport Information to Account Required Name (in English), passport number, passport expiry date, email address, and copy of passport information page (name, nationality, date of birth, sex, and expiry date)
* If you attempt to update your passport number more than twice within a 12-month period, you will be required to provide a valid email address and a copy of your passport's information page for verification purposes.Retained for as long as the membership account remains active or until the account is terminated.
* Copy of passport: 30 days following the submission of the request to update passport information.Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActOptional Mobile phone number Retained for as long as the membership account remains active or until the account is terminated. Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActPartnership/store opening inquiry Required Name and email address Retained for 3 years Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActOptional Mobile phone number Article 15, Paragraph 1, Subparagraph 1
(Consent of the Data Subject)
of the Personal Information Protection ActProcessing of Taxes and Public Dues Required Resident registration no. Retained for five (5) years Article 21 (Other Income),
Article 127 (Liability for Withholding Taxes), and
and Article 164 (Submission of Statement of Payment) of the Income Tax Act.Information generated when using the service Required Service use record, access log, cookie, access IP information Retained until the account is closed (Provided, cookie information is stored until the internet browser is closed) Article 15, Paragraph 1, Subparagraph 4
(Execution of Contract)
of the Personal Information Protection Act- [APP]
- - Terminal identification number (UUID, SSAID), OS information, model name, push acceptance
Retained until the account is closed or the app is uninstalled. - - Members signing up using their social media accounts, such as KakaoTalk or WeChat accounts, should add their personal information into accounts to use Lotte Duty Free services fully.
- - Lotte Online Duty Free members who are not Korean citizens need to provide mobile phone numbers only if they verify their identity using their mobile phones.
- - Personalized service is provided to provide member customized products and contents, and name, gender, date of birth, travel information, order/payment information and service use records are utilized for this purpose.
- - Minors under the age of 14 are not permitted to sign up for a Lotte Duty Free account.
- - Certain types of personal information may be collected on an optional basis for marketing and advertising purposes, including mailing address, marital status, wedding anniversary, favorite categories, favorite brands, favorite membership rewards, travel information, purpose of travel, average number of trips, dream destinations, and favorite stores, will be retained until the individual withdraws consent or the associated account is closed.
- ※ A copy of the passport information page will be collected and processed only if the individual requests to update the passport information associated with his or her membership account two or more times within a calendar year. The collected copy will be retained for 30 days from the date of submission and will thereafter be permanently deleted.
- ※ Matters concerning the utilization of TrueDepth API
- - Lotte Duty Free uses the TrueDepth API to scan the faces of users and provides the virtual wearable services. The data will neither be collected or stored separately, nor be shared with a third party.
- - The users who do not want to use the TrueDepth API should turn app permissions off for their cameras. The users who turn app permissions off for their cameras should note that they can be restricted from using some services.
- Article 3 Procedures and Methods of Destroying Personal Information
- 1. Personal information is destroyed immediately after achieving the purpose, in principle. Personal information that has been collected and used for the purpose of use but needs to be stored pursuant to other laws is transferred to and kept in a separate database. When the specified period ends, it will be destroyed without delay. The personal information transferred to a separate DB will not be used for any other purpose unless it is agreed by the user or specified by law.
- - Destruction Process: After the purpose of collecting personal information is achieved, the personal information is destroyed after being stored for a period stipulated according to the internal policy and relevant laws.
- - Destruction Method: Personal information stored in electronic file format will be destroyed using technical method that cannot recover the record, and personal information recorded in paper document will be destroyed by shredding or incineration.
- 2. If the customer consents to the retention of personal information for a specific period of time, the said personal information will be kept until such time and will immediately be destroyed after such period. However, if specified by a higher law, a separate retention period will be complied with.
- 3. If it is necessary to retain personal information by other laws, the personal information will be retained for a certain period of time. In this case, Lotte Duty Free will use the information only for such purposes and the period of retention is as follows:
Type Retention period Records on contract or withdrawal The Act on Consumer Protection in Electronic Commerce etc. 5 years Records on payment and goods supply 5 years Records on consumer complaints or disputes 3 years Records on display and advertising 6 months Website visit history The Protection of Communications Secrets Act 3 months Records on miscellaneous income payment reports to process public charge and tax Income Tax Act 5 years Purchase history(paper) Customs Act, Notification about patents and the operation of bonded shops 2 years Order pickup history(paper) 3 years
- Article 4 Matters Concerning the Provision of Personal Information to a Third Party
- 1. Lotte Duty Free shall use customers' personal information solely within the scope outlined in the Types of Personal Information Collected and the Purpose of Collection and Use of Personal Information. The company shall not use personal information for purposes beyond the stated scope, nor shall it provide such information to any third party or external entity without the data subject’s prior consent, except for the following
- (1) If the customer agrees in advance
Lotte Duty Free will notify the customer of the following information and obtain consent from the member prior to providing personal information of the customers to a third party:
- - Person receiving personal information
- - Purpose of using personal information of the person receiving personal information
- - Types of personal information provided
- - The retention period of personal information of the person receiving personal information
- - The fact that consent may be refused, and the information on disadvantages when consent is not provided
- (2) If Lotte Duty Free is required to disclose personal information perform legal obligations under relevant laws, or when requested by investigative agencies pursuant to procedures and methods stipulated in relevant laws for investigative purposes
- (3) Transfer of business, etc.
If Lotte Duty Free needs to transfer personal information of the customers due to reasons such as sales, mergers and acquisitions, transfer of business, Lotte Duty Free will notify this in advance in accordance with the procedures and methods stipulated by the relevant laws, including laws concerning personal information protection, etc., and will give the customers the right to withdraw consent for such transfer of personal information.
- (4) Lotte Duty Free may disclose the following types of personal information to authorized third parties:
Provided to Purpose of use Types of personal information provided Retention period Korea Customs Service Submission of simplified bonded transportation reports Required Full name, nationality, passport number, exchange bill numbers, and flight information The disclosed information shall be retained for a period of two (2) years. Brands available at Lotte Duty Free To facilitate the resolution of customer inquiries and claims related to product purchases. Optional Name, mobile phone number, date of purchase, flight information, store of purchase, and mailing address. The transferred information will be deleted upon completion of the relevant customer service process.
- (1) If the customer agrees in advance
- 2. In the event of providing or sharing information of customers through partnership, information on the receiving or sharing parties, types of information provided or shared, its purpose, retention period, and the right to refuse such sharing or provision will be notified to the customers in advance; if there is any disadvantage due to the refusal of such sharing or provision, details of such disadvantages will be notified to the members and will obtain members' consent.
- 3. In the following cases, it is possible to provide personal information without the consent of the customers pursuant to relevant laws and regulations:
- - When it is necessary to provide reward points for purchases and to ship orders.
- - When required by applicable laws and regulations, or by investigative agencies for the purpose of investigation based on the procedures and practices specified in the applicable laws and regulations.
- Article 5 Matters Concerning Entrusting of Personal Information Processing Duties
- 1. In order to improve and implement the service, Lotte Duty Free entrusts some of the customer-related work to outside companies and sets forth regulations so that the personal information can be managed safely when entering into contract with such companies.
- 2. The consignees of the personal information and their work are listed and described below:
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[Korea]
Type Consignee (Sub-Consignee) Consigned work Development and Management of Information System Hotel Lotte Co, Ltd. Lotte Duty Free (Lotte Innovate Co., Ltd., 3TOP Co., Ltd., and MegazoneCloud Corp.) Development and management of information system Hotel Lotte Co, Ltd. Lotte Duty Free (The Fiftyone Corp.) Website design, and the announcement of Lotte Online Duty Free promotions and prize winners Customer Support Hotel Lotte Co, Ltd. Lotte Duty Free (Lotte Innovate Co., Ltd.) Operation and management of customer consultation Payment Settlement Hotel Lotte DFS Co., Ltd. (Lotte Innovate Co., Ltd., Lotte Members Co., Ltd., KG INICIS Co., Ltd., Eximbay Co., Ltd., LG CNS Co., Ltd., Toss Payments Co., Ltd., NICE Payments Co., Ltd., KakaoPay Corp., ICB Inc., and KIS Information & Communication, Inc., Smartro Co., Ltd.) Payment Agency (PG company) Tax accounting support Hotel Lotte Co, Ltd. Lotte Duty Free (NICE Information Service Co., Ltd.) Management of of tax refund services Identity verification Hotel Lotte Co, Ltd. Lotte Duty Free (Korea Credit Bureau Co., Ltd.) Age verification and identity verification services L.POINT Membership Management Hotel Lotte Co, Ltd. Lotte Duty Free (Lotte Members Co., Ltd.) Management of integrated membership program Management of membership applications and store Proscom Co., Ltd. Management of in-store membership applications, store security, CCTV monitoring systems, and parking service. Management of Brand Stores and Customers TDCO Ltd.,J&LEE Co., Ltd., and PlayWithUs Co., Ltd. Brand store and customer management and sales promotion UI/UX Hotel Lotte Co, Ltd. Lotte Duty Free (Wylie Co., Ltd.) Design and management of UI/UX Social media events Hotel Lotte Co, Ltd. Lotte Duty Free (Daehong Communications INC) Management of social accounts (Facebook, Instagram, KakaoTalk, YouTube, Twitter, TikTok, Weibo, WeChat, and Xiaohongshu) Notification Delivery Hotel Lotte Co, Ltd. Lotte Duty Free (Lotte Innovate Co., Ltd.) Announcement on order placement, membership information, promotions, advertisements, and shipment of free gifts Management of logistics center and pickup counters Hotel Lotte Co, Ltd. Lotte Duty Free (UanHR Co., Ltd.) Management and verification of items entering and leaving stores and logistics centers, packaging of orders for pickup, and oversight of pickup counters. Free parking hours Hotel Lotte Co, Ltd. Lotte Duty Free (Lotte Innovate Co., Ltd.) Parking fee discounts by using the self-pay service. Travel pass Hotel Lotte Co, Ltd. Lotte Duty Free (Lordsystem Co., Ltd.) To issue and authenticate passport Online Customer Survey Hotel Lotte Co, Ltd. Lotte Duty Free (Macromill Embrain Co. Ltd.) Online surveys, customer meetings, and individual interviews. -
[Overseas]
Lotte Duty Free entrusts the personal information processing duties for the use of the services to overseas companies as follows. The customers may refuse the overseas transfer of personal information, and the refusal is permitted through membership withdrawal. Provided, member services of Lotte Duty Free cannot be used when refusing the overseas transfer.
Third parties to whom personal information will be transferred Countries to which personal information will be transferred Contact information of information management officer Date of information transfer and transfer method Purpose of personal information transfer Personal information items transferred Retention period LOTTE DUTY FREE GUAM LLC USA securityLDF@lotte.net When personal information is needed, it will be transferred via a dedicated line To respond to customer inquiries and complaints, provide partnership services, and notify customers of promotions and other relevant services. Name, email address, mobile phone number, date of birth, gender, nationality, emergency contact information, passport number, passport expiration date, travel information, payment information (including credit card number, bank account information, and transaction information), and copy of passport information page and signature (For Japanese website only). Retained for as long as the membership account remains active or until the account is terminated. LOTTE DUTY FREE JAPAN Co., Ltd,LOTTE DUTY FREE KANSAI Co., Ltd. Japan LOTTE PHU KHANH DUTY FREE Trading Compnay Limited Vietnam Lotte Duty Free SINGAPORE Pte. Ltd Singapore Lotte Travel Retail Australia PTY Ltd Austrailia
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- 3. When executing consignment contracts, the prohibition of processing personal information for purposes other than the purpose of performing the consigned duties, measures to ensure safety, liability for damages and the management and supervision of the consignee will be specified in the document. If Lotte Duty Free needs to change its partner, the name of the changed partner is posted on the personal information processing policy page.
- 4. Lotte Duty Free will properly supervise consignees so that consigned personal information can safely be managed.
- Article 6 Rights and Obligations of Data Subjects and the Exercise Thereof
- 1. Customers may access, correct, delete, suspend the processing of, and withdraw their personal information at any time. These rights may also be exercised through their legal representatives or other authorized representatives, including designated individuals.
- - In-store members
For an in-store member, the member can access or correct personal information, or close membership account by visiting a Lotte Duty Free store or by calling the Lotte Duty Free customer service center (at 1688-3000).
For a L.POINT member, inform the L.POINT customer service center (at 1899-8900) of the intention to close the L.POINT membership account.
However, modification of L.POINT membership account information or L.POINT membership account closure does not affect the Lotte Duty Free membership account. - - Online members
To close the online membership account, please visit the "Lotte Online Duty Free" website (www.lottedfs.com), sign into their accounts, go to [My account > My account info > Online account information > Personal information settings].
However, for members with both online and in-store membership accounts, the member needs to contact the customer service center (at 1688-3000) and ask to close the in-store membership account after closing the online membership account. For more details, please contact the customer service center.
- - In-store members
- 2. If a customer requests correction of errors in personal information, Lotte Duty Free will not use or provide the personal information until the correction is completed. In addition, if wrong personal information is already provided to a third party, Lotte Duty Free will notify the third party without delay of correct information so that the information can be corrected.
- Article 7 Matters Concerning Installation and Operation of an Automatic Collection Tool, and the Denial Thereof
- 1. Lotte Duty Free uses 'cookies' to store and retrieve information for the use in order to provide a fast and useful service when using our website.
- 2. Users may choose to allow cookie by setting the browser option; users may allow all cookies, or choose to check every time cookies are stored, or block all the cookies. If users refuse to store cookies, however, users may experience inconvenience in using our website as the users may have to re-enter the login information for the services that require sign-in.
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- Follow the instructions below to enable cookies.
[WEB]
Type How to enable cookies Microsoft Edge Settings in the top corner of the browser window > s and site permissions > Manage and delete s and site data Chrome At the top right, [Settings] > [Privacy and security] > [Cookies and other site data] > Cookies settings -
[APP]
Type How to enable cookies Android [Home]>[Settings]>[Google]>[Ads]>Disable personalized ads iPhone [Home]>[Settings]>[Privacy & Security] > [Tracking] > Disable Allow Apps to Request to Track
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- 3. Lotte Duty Free may read the contents of the cookies on the users' browser and provide the service by searching for the users’ additional information on the computer without further requiring additional information.
- 4. Lotte Duty Free analyzes the user interests, preferences and tendencies based on the advertising identifiers, etc. The related information are as follows:
Type Method Items Collected Service usage history and access logs (including clicks and search history) Collection Method Automatically collected when using the service Purpose of Collection Providing personalized service by analyzing the user interests, etc. Retention and Use Period Destroyed after retaining for 1 year Method of Exercising the Right to Control - - Edge : Setting from the top right side of the web browser > Cookies and site permission > Manage and delete cookies and site data
- - Chrome : Top right menu [Settings] > [Security & Privacy] > [Cookies and other site data] > Cookie settings
- - Android : [Home] > [Settings] > [Google] > [Advertising] > Opt out of ad personalization
- - iPhone : [Home] > [Settings] > [Privacy & Security] > [Tracking] > Allow apps to request tracking turn off
Method for Remedies - - Customer Service: 1688-3000
- - Website: Customer center > Customer service > 1:1 Inquiry
- 5. Lotte Duty Free employs Google Analytics, a service provided by Google LLC (“Google”), to analyze user behavior on its website.
Type Details Name of the Tool Used for Automatic Data Collection Google Analytics Type of Tool Javascript (webpage) Recipient (Data Processor) Google LLC Behavior Information Collected Cookies, device browser information, IP addresses, and user activity on websites and mobile applications (Note: No personally identifiable information is transmitted.) Purpose of Collection To analyze user interactions on websites for statistical purposes (support and maintain service security through IP address verification and identify the geographic origin of access). Opt-Out Option Users may prevent data collection by installing the Google Analytics Opt-out Browser Add-on. The information generated through the use of Google Analytics is subject to Google’s Privacy Policy and may be transferred to and stored on servers located in the United States under the control of Google.
Google processes the aforementioned data on behalf of Lotte Duty Free to evaluate website usage, prepare analytical reports on website activity, and provide other related services concerning internet usage. Visitors may refuse the use of cookies for the above-mentioned purposes by configuring the appropriate settings in their internet browser. However, such refusal may result in limited functionality of certain website features. Furthermore, visitors may restrict the collection and processing of their usage data, including IP addresses, by downloading and installing a browser add-on made available by Google. For additional information on how Google collects and uses personal data, visitors are advised to refer to Google’s Privacy Policy.
- Article 8 Measures to Ensure Safety of Personal Information
- Lotte Duty Free takes the following technical measures to ensure the safety of personal information in order to prevent its loss, theft, leakage, alteration or damages when processing personal information of its customers.
- 1. Establish and implement internal management plan
- - Internal management plan is established and executed to ensure the secure handling of personal information.
- 2 Designating the minimum number of personal information handlers and training
- - The minimum number of personal information handlers are designated, and regular training is provided.
- 3 Restricting the access to personal information
- - Access to personal information is controlled by granting, changing and deleting access rights to the database system that processes personal information, and unauthorized access from the outside is controlled using an intrusion blocking system and an intrusion prevention system.
- 4 Storage of access records and prevention of forgery and tampering
- - The personal information processing system access records are stored pursuant to relevant laws and inspected on a regular basis.
- 5 Encryption of Personal Information
- - Personal information of the users is encrypted, stored, and managed pursuant to relevant laws.
- 6 Technical measures against hacking, etc.
- - In order to prevent leakage or damage of personal information from hacking or computer virus, etc., security program is installed, regularly updated and inspected, installed at an access controlled zone, and technically and physically monitored and blocked.
- 7 Access control of unauthorized persons
- - Separate physical storage location for the personal information system that stores personal information has been established, and access control procedures have been established and operating.
- Article 9 Processing of personal location information
- According to the Act on the Protection and Use of Location Information (hereinafter referred to as the “Act on the Location Information”), Lotte Duty Free will process personal location information as follows.
- 1. Purpose of processing personal information and retention periods of personal location information
- In-store services (mobile queue ticket and self-checkout services): a location-based service that uses user’s location data to check the stock in nearby store.
- 2. Legal basis for retaining data indicating collection, use, and disclosure of personal location information and retention periods
- Pursuant to Article 16, Paragraph 2 of the Act on the Protection and Use of Location Information, Lotte Duty Free automatically records data indicating the collection, use, and disclosure of user location information within its location information system. Such data is retained solely on the personal devices of users and is not separately stored or maintained by Lotte Duty Free.
- 3. Procedures and methods of personal location information disposal
- After achieving the purpose of processing personal location information, Lotte Duty Free disposes of the personal location information and secures the disposal to ensure that the information cannot be recovered. For electronic copies, Lotte Duty Free uses a special technology that irreversibly destroys digital documents so that personal location information cannot be reconstructed or recovered in any way. For hard copies, Lotte Duty Free completely destroys (e.g. shredding, incineration, etc.) physical representations of the information, such as printouts.
- 4. Sharing of personal location information with the third parties
- Lotte Duty Free never provides the user’s personal location information to a third party without prior consent. Lotte Duty Free notifies users of the purposes of the information sharing and the recipients of the information prior to obtaining consent from the users and sharing their information with third parties.
- 5. Rights and duties of legal guardians of children under 9 or others
- - Under the Article 26(1) of the Act on the Protection and Use of Location Information, where the legal guardians of any of the following persons give consent to collection, use, or provisions of personal location information regarding children under 9 or others for the protection of the latter’s health or safety, it will be deemed that the children or others personally consents thereto.
- (1) A child under 9
- (2) A person under adult guardianship
- (3) A person with a mental disorder defined in Article 2(2)(2) of the Act on Welfare of Persons with Disabilities, classified as a person with a severe disability defined in Article 2(2) of the Act on the Employment Promotion and Vocational Rehabilitation of Persons with Disabilities (limited to those registered as disabled persons under Article 32 of the Act on Welfare of Persons with Disabilities)
- - Legal guardians who consent to the provision of personal location information for the protection of health and safety of children under 9 or others must send Lotte Duty Free a written permission with a document that can prove their legal guardianship.
- - information of children under 9 or others can exercise all rights of a subject of personal location information.
- - Under the Article 26(1) of the Act on the Protection and Use of Location Information, where the legal guardians of any of the following persons give consent to collection, use, or provisions of personal location information regarding children under 9 or others for the protection of the latter’s health or safety, it will be deemed that the children or others personally consents thereto.
- Article 10 Remedial Means for Rights and Interests Infringement of Privacy Officer and Data Subjects
- Lotte Duty Free designates relevant departments and officers to protect personal information of customers and to process complaints on personal information as follows:
Classification Name Department Phone number and email address Corporation in Busan Privacy Officer YANG HEESANG Busan Store 1688-3000, securityLDF@lotte.net - 2. If you have any questions regarding privacy or the protection of personal information, you may contact KISA (Korea Internet & Security Agency) or Electronic Cybercrime Report & Management System operated by the National Police Agency.
Agency Contact Website KISA (No area code required) 118 privacy.kisa.or.kr The Personal Information Dispute Mediation Committee (No area code required) 1833-6972 www.kopico.go.kr Electronic Cybercrime Report & Management system of National Police Agency (No area code required) 182 ecrm.police.go.kr Cyber Crime Division of the Supreme Prosecutors' Office (No area code required) 1301 www.spo.go.kr
- Article 11 Duty to notify
- This Privacy Policy shall take effect on June 4, 2026. Any additions, deletions, or amendments to this Policy will be notified through the Notices section of our website. In addition, version numbers and revision dates are assigned to this Privacy Policy to ensure that changes are clearly identifiable and accessible to our users.
- - Notice Date: June 16, 2026
- - Effective Date: June 23, 2026