Lotte Duty Free

Article 1 (Purpose): The purpose of these terms of service is to stipulate all rights, obligations and relevant procedures, etc. of the Lotte Duty Free in-store members and in-store Lotte Duty Free (hereinafter referred to as the "Company") during the Lotte Duty Free In-store members` use of the member services provided by the Company.

Article 2 (Definition): ① A "Lotte Duty Free in-store Member" (hereinafter referred to as the "in-store member") refers to a customer who has consented to these Terms and Conditions and completed membership registration through offline Lotte Duty Free stores, the Lotte Online Duty Free website, or Partner Platforms affiliated with the Company.; ② "Lotte Duty Free in-store member card" (hereinafter referred to as the "Card") refers to the Card approved by the Company to be issued in any physical or digital form exclusively for membership without payment function for in-store members to be able to normally use the Lotte Duty Free in-store membership service.; ③ "Lotte Duty Free In-store Member Service" (hereinafter referred to as the "Service") refers to the service provided by the Company and its affiliated companies for the in-store members, and shall be as described in Article 3 of these terms of service.; ④ A "Member of Lotte online Duty Free" (hereinafter referred to as a "online member") refers to a person who has entered into a contract with Lotte online Duty Free to use its services by registering his/her ID and password; said person may continuously be provided with Lotte Internet Duty Free`s information and continue to use its services. Online members shall include "L.Point joint member" and "individual member of Lotte internet Duty Free."; ⑤ "L.Point Joint Member" refers to a member who is registered as a member through the member system that integrates various points operated by individual affiliates of Lotte Group into L.Point by joining as a member through L.Point site.; ⑥ "Lotte Internet Individual Member" refers to a person who registered for membership to only receive the services provided by Lotte Internet Duty Free by joining the membership through Lotte Internet Duty Free website.; ⑦ "Green Member" refers to a person who became a member by consenting to the Green Member Terms of Service through Lotte Internet Duty Free or offline Lotte Duty Free Shop and granted a green class.; ⑧ “LDF PAY” refer to the reward points accessible to Lotte Duty Free members, which can be earned and accrued under a Joint ID. These t are deployable as a method of payment on the Lotte Online Duty Free and at Lotte Duty Free in-stores.; ⑨ "Joint ID" refers to unique recognition letters given to each member based on passport number, nationality and birthdays of Lotte Internet Duty Free Members, In-store members and Green Members to offer, use and transfer LDF PAY.; ⑩ The “Framework Act on Consumers” refers to the act that prescribes the rights and responsibilities of consumers in order to enhance the rights and interests of consumers, as well as the basic matters necessary for comprehensively facilitating of consumer policies.; ⑪ The “Personal Information Protection Act” refers to the act that prescribes the matters concerning processing of personal information in order to enhance the rights and interests of the people and realize the dignity and value of individuals by protecting privacy from leakage, misuse and abuse of personal information.; ⑫ "LDF membership" refers to the membership in the In-store Lotte Duty Free and Lotte Internet Duty Free operated by the Company; ⑬ A "Partner Platform" refers to online or mobile services approved by the Company that enable linkage with the Company’s membership services pursuant to a contract or partnership with the Company.

Article 3 ("In-store member" Services): The following are the services provided to the In-store members.; ① Discount service: In-store members can take advantage of the benefits such as use/provision, etc. of discount benefit and free gifts provided by the Company and any affiliated companies.; ② Special Service: "In-store members" may accumulate purchases made at Lotte Duty Free stores to reach a specific level of "LDF In-Store Membership," based on the criteria established by the Company. This is determined by their total purchases, and LDF PAY points are included as part of this special service.; ③ Other Services: The Company and partner company may develop additional Services and provide to the In-store members; ④ LDF PAY Service: may present, accumulate, transferred and use the LDF PAY.

Article 4 (Membership Registration and Card Issuance)

① Customers wishing to register as an In-store Member may apply for membership through the following methods:

1.By presenting a valid passport in person and completing a membership application form at an offline Lotte Duty Free store;
2.By applying through the Lotte Online Duty Free website;
3.By applying through services provided via Partner Platforms affiliated with the Company.

② The Company shall issue the Card to the customers who satisfy the standards set by the Company, after a review by the Company, and the in-store member status cannot be transferred to another or used for the purposes of a loan or to be put up as a collateral.

③ Only Koreans and foreigners over the age of 14 qualify to become In-store members.

④ When there is any change in the registered matters at the time of joining the membership, an in-store member shall immediately inform such change to the Company by e-mail or any other means.

Article 5 (Use and Management of Member Card): ① An in-store Member shall present the Card when intending to use the Services of the Company and partner companies.; ② When an in-store member presents the Card in order to use the Service, the Company or any affiliated company may request the in-store member to present his/her ID under the form requested by the Company, at its discretion, in order to verify the in-store membership and observance of the terms and conditions of the Service. If a in-store member fails to present his/her ID, he/she may not be able to receive the normal Service.; ③ The Card shall be used only by the in-store Member and shall not be leased/delegated to another or provided for the purposes of transfer or collateral, without a prior consent of the Company. The Company shall not be liable for any damage incurred from leasing/delegating the Card to others or providing for the purposes of transfer or collateral by the In-store Member, notwithstanding this provision.; ④ The Company may suspend or forfeit the in-store membership for any abuse of the Card by a in-store Member, and the member may not register or use the Services for 5 years thereafter.; ⑤ The Card shall be managed under the responsibility of the In-store member, and any damage, loss or theft, etc. of the Card from intentional or negligent actions of the In-store member shall be notified to the Company immediately.; ⑥ An in-store member who wishes to be reissued with the Card due to damage, loss or theft of the Card shall apply for reissuance of the Card by completing the application for reissuance of the Card after presenting his/her passport.

Article 6 (Membership Withdrawal and Loss of Qualification)

① An in-store member may request to withdraw from the in-store membership at any time by visiting any in-store Lotte Duty Free, in writing, telephone or other methods stipulated by the Company, and the Company shall immediately take necessary measures to withdraw the in-store membership at the request of the in-store member. If an In-Store Member closes his or her In-Store Membership account and subsequently opens a new In-Store Membership account, he or she will be classified as a new In-Store Member, not a returning one.

② When an in-store member becomes applicable to any one of the following grounds, the Company may disqualify the in-store member qualification by notifying each of the following clauses to the in-store member. Provided, in case of i), the member becomes disqualified automatically, without a separate notice.

1. Upon death of the member
2. When false information was registered, filled-out or notified on the member application
3. When using the member service for improper method or purpose
4. When violating the obligations of a member stipulated in these terms of service or for taking actions against public order
5. When continuously disrupts duties of the Company or the employees of the Company during the use of the Company`s Services or transaction or using insults, threats, violent words, violence or incident words or causing damage
6. When not paying the liabilities of the member in relation to the use of the Lotte Duty Free by the deadline
7. When illegally using other`s member information and personal information
8. For request for member withdrawal for the member with improper purposes, such as illegally or expediently receives economic benefits, such as discount coupon, event benefits, etc. provided by Lotte Duty Free by repeatedly terminating voluntarily, etc., or improper use of coupon issuance, use, etc. through re-registration after conducting illegal actions, such as illegal use of other`s name, and withdrawal (membership withdrawal after cancelling orders)
9. When habitually cancelling, returning or requesting compensation, even when the purchased products or the Services are without fault
10. When habitually requesting compensation exceeding the standards of the consumer dispute resolution, without due reason
11. When indicating or distributing false information in relation to the operation of Lotte Duty Free

③ An in-store member disqualified due to Paragraph 2 of this Article may present evidence showing that each items under Paragraph 2 are not from his/her intentional or negligent actions. In such a case, the Company shall review the explanation provided by the in-store member, and when the assertion of the in-store member is deemed to be adequate, the Company shall allow a regular use of the Service to the in-store member.

④ Membership withdrawal pursuant to Paragraph 1 or membership disqualification pursuant to Paragraph 2 shall become finalized as follows.

1. Membership withdrawal or membership disqualification shall become finalized on the date requesting the in-store member withdrawal or the date of notification on the disqualification of membership. Provided, the disqualification from death under ② '1' shall be finalized on the date of death.

Provided, the disqualification from death under ② ⅰ) shall be finalized on the date of death.

⑤ When the membership information is finally cancelled, all rights as a Member, including the LDF PAY of the Member offered or accumulated from off-line Lotte Duty Free, shall lapse. Provided, information on lapse of the balance LDF PAY and method of use shall be provided to the Member, whose member registration is cancelled, prior to the withdrawal.

⑥ If LDF PAY exists when withdrawing from overseas Lotte Duty Free in-stores and integrating membership information, the “in-store member” will be withdrawn and the LDF PAY will be transferred to Green members

⑦ Where a member in Bronze/Silver Grade of LDF Membership has no activity such as purchase history, change of membership information, cancellation, etc. for the past 5 years, he/she shall be automatically withdrawn from the in-store membership: Provided, that where the member holds LDF PAY, he/she shall be withdrawn after LDF PAY is used up or completion of extinctive prescription.

Article 7 (Joint ID): ① The joint ID is a unique identification characters issued by Lotte Duty Free, and each member may have 1 joint ID. In relation to issuance and use, members shall include all Online members, In-store members and Green members.; ② LDF PAY given by Lotte online Duty Free and Lotte Duty Free in-store are offered or accumulated based on the Joint ID.; ③ A member who has been issued with an joint ID may use the same joint ID if his/her passport number, nationality and date of birth of the membership information of online member and in-store member match with the joint ID as the basis, and the membership information of Lotte Internet Duty Free and in-store Lotte Duty Free shall be interlocked. and upon failing automatic link certification, the member information can be linked through a passport certification procedure through member services of Lotte Duty Free or gift desk of in-store Lotte Duty Free.; ④ When an online member or in-store member who has been issued with an joint ID changes his/her passport number, nationality and date of birth at either of Lotte Internet Duty Free or in-store Lotte duty Free, the nationality, passport and date of birth linked via the joint ID shall also be changed by interlocking.; ⑤ When a member who has been issued with an joint ID withdraws from the green membership, online membership and in-store membership all together, the concerned Joint ID can no longer be used.; ⑥ If a member uses another person’s information to earn LDF PAY points, such points will not be eligible for redemption, and the member’s account may be deactivated.; ⑦ Members shall have no claim for the loss of LDF PAY points earned through the use of another person’s information, and Lotte Duty Free shall not be held liable for any such loss of points.; ⑧ In the event that a member causes another customer to lose LDF PAY points by using personal information that does not belong to them, Lotte Duty Free may, following identity verification, revoke the awarded LDF PAY points and may at its discretion deactivate the member’s account.; ⑨ LDF PAY points that have been obtained through fraudulent activities will expire immediately upon notification of disqualification for the LDF PAY program. Members shall have no claim for points that expire due to the use of another person’s information. In cases where a member fraudulently redeems LDF PAY points to make purchases or illicitly gain benefits, both the member and any other individuals involved may be subject to civil and criminal liability in accordance with applicable laws.; ⑩ When passport information of a dormant member of Lotte Internet Duty Free linked with Joint ID is changed, the change shall be processed after activating the dormant status.; ⑪ If a member is an online member as well as an in-store member linked by the joint ID, when he/she is disqualified in accordance with Article 6 ② of these Terms, his/her online membership will also be disqualified.

Article 8 (Protection of Personal Information): ① The Company shall process and protect members’ personal information in accordance with applicable laws and the Company’s Privacy Policy.; ② When collecting personal information that enables identification of an individual, the Company shall obtain the consent of the member.; ③ The Company shall not use personal information beyond the stated purposes or provide it to a third party, except where consent is obtained from the member or where required by applicable laws.; ④ Members may request access to and correction of their personal information held by the Company at any time, and the Company shall take necessary measures without delay.; ⑤ Details regarding the collection, use, retention, and protection of personal information shall be governed by the Company’s Privacy Policy.

Article 9 (Change Notification): An in-store member shall immediately notify the Company upon any changes to the personal information provided to the Company, and the Company shall not be liable for any loss from neglecting such obligations.

Article 10 (Obligations of the Company): ① The Company shall not conduct any act prohibited by these Terms and Conditions or against relevant legislations and good public order and customs, and it shall do its best to persistently and stably provide the Service as provided in these Terms and Conditions.; ② The Company shall have the security system for protection of personal information (including credit information) of the in-store members so that any in-store members can safely use the Service, and it shall notify and observe its personal information processing policy.; ③ The Company shall not send any advertising e-mail, text message or app push, etc. for commercial purpose not agreed by in-store members.; ④ Where the opinions or complaints raised by in-store members are objectively deemed proper, the Company shall endeavor to resolve the complaints of in-store members.; ⑤ Where any foreign laws other than the laws of the Republic of Korea govern in using the membership service by in-store members, the Company shall comply with the Framework Act on Consumers and the Personal Information Protection Act of foreign countries to the extent necessary for protection of in-store members.

Article 11 (Obligations of In-store members): ① An in-store member shall not cause any third person to use his/her membership information. In the event that an in-store member has become aware that his/her membership information is being stolen or used by any third person, he/she shall promptly notify such fact to the Company, and if there is any guide therefor, he/she shall follow the guide.; ② An in-store member shall comply with the provisions of these Terms, policy and guide for use of the Company and relevant legislations, etc. and it shall not conduct any act of the following subparagraphs:; 1. Registration of false information at the time of application or change to membership and application (subscription) for purchase;; 2. Appropriation of other person’s information;; 3. Obstruction of sales activities of the Company or irregularities in transactions not in conformity with commercial transaction practice;; 4. Payments which are against the relevant legislations or abnormal;; 5. Any act of using the Service in any abnormal manner, not the manner of using the Service provided by the Company;; 6. Any act obstructing the act of the Company by any request which is not related to the Service provided by the Company or unreasonable or any act against good public order and customs, etc.; 7. Where a user is a minor, any act of purchasing merchandises such as tobacco or liquors which are prohibited in the Minors Protection Act.; 8. Any act which is deemed illegal, improper or inappropriate by the Company;; 9. Any other Act which infringes or is likely to infringe the rights of the Company or any third party based on any of the above subparagraphs.

Article 12 (Amendments and Miscellaneous Provisions)

① These terms of service may be amended pursuant to the Company`s policy change, enactment and/or amendment of relevant laws, recommendation of the government authority and other necessities, and when the Company intends to amend these terms of service, the Company shall notify the in-store Members on the fact of the amendment, the substance of the amendment, etc. from 7 days prior to the effective date of the amended terms of service in 1 or more methods stipulated below. Provided, the terms disadvantageous to the users shall be notified with a 30-day grace period.

1. Posting on the Lotte Internet Duty Free website
2. E-mail notification
3. Mobile phone message
4. Posting in the Company’s stores

In case of 2. and 3., the e-mail address and/or telephone number provided most recently by the In-store members shall be used for the notification.

② When the terms of service requires urgent change due to amendment of the laws, the Company shall immediately post, for 1 month or longer, the fact of the amendment and the substance of the amendment on the homepage of the Company, and shall inform the In-store members through the notification methods stipulated in Article 12, Paragraph 1 of these terms of service.

③ The terms of service amended pursuant to the terms of this Article shall become effective as intended, as a rule.

④ Any in-store members objecting to the amended terms of service may withdraw membership. Provided, the In-store members who did not withdrew from the membership within 30 days after the notice of the Company pursuant to Paragraphs 1 and 2 of this Article, even though objecting to the amendment, shall be deemed to have consented to the amended terms of service.

⑤ The notice or notification stipulated in each Article of these terms of service shall apply mutatis mutandis to the notification method and the effect of the notice of this Article.

⑥ Any terms not stipulated in these terms of service and any interpretations on these terms of services shall be pursuant to the relevant laws and commercial practices.

⑦ All liabilities from violating these terms of service shall be borne by the violator and shall indemnify any loss cause to another party thereof.

⑧ Mediation of any conflict from these terms of service and Card issuance and use shall be settled through mutual agreement between the In-store members and the Company pursuant to general commercial practices. Upon failure to reach an agreement, a court in the jurisdiction of the location of the Company shall have jurisdiction on all disputes and lawsuits related to these terms of service.

⑨ The Company represents that any provision of these Terms and Conditions does not violate the Consumer Protection Act of any country in which Lotte Duty Free Shop is located in Korea and overseas, and if any part of these Terms and Conditions is illegal, it shall not affect other legitimate provisions, and other legitimate provisions are effective with full force.

Article 1 (Purpose): The purpose of these terms of service is to stipulate all rights, obligations and relevant procedures, etc. of the Lotte Duty Free in-store members and in-store Lotte Duty Free (hereinafter referred to as the "Company") during the Lotte Duty Free In-store members` use of the member services provided by the Company .

Article 2 (Definition): ① A "Lotte Duty Free in-store Member" (hereinafter referred to as the "in-store Member") refers to a customer who consented to these terms of service and joined the Lotte Duty Free In-store membership of the In-store Lotte Duty Free or the webside of Lotte Online Duty Free.; ② "Lotte Duty Free in-store member card" (hereinafter referred to as the "Card") refers to the Card approved by the Company to be issued in any physical or digital form exclusively for membership without payment function for in-store members to be able to normally use the Lotte Duty Free in-store membership service.; ③ "Lotte Duty Free In-store Member Service" (hereinafter referred to as the "Service") refers to the service provided by the Company and its affiliated companies for the in-store members, and shall be as described in Article 3 of these terms of service.; ④ A "Member of Lotte online Duty Free" (hereinafter referred to as a "online member") refers to a person who has entered into a contract with Lotte online Duty Free to use its services by registering his/her ID and password; said person may continuously be provided with Lotte Internet Duty Free`s information and continue to use its services. Online members shall include "L.Point joint member" and "individual member of Lotte internet Duty Free."; ⑤ "L.Point Joint Member" refers to a member who is registered as a member through the member system that integrates various points operated by individual affiliates of Lotte Group into L.Point by joining as a member through L.Point site.; ⑥ "Lotte Internet Individual Member" refers to a person who registered for membership to only receive the services provided by Lotte Internet Duty Free by joining the membership through Lotte Internet Duty Free website.; ⑦ "Green Member" refers to a person who became a member by consenting to the Green Member Terms of Service through Lotte Internet Duty Free or offline Lotte Duty Free Shop and granted a green class.; ⑧ “LDF PAY” refer to the reward points accessible to Lotte Duty Free members, which can be earned and accrued under a Joint ID. These t are deployable as a method of payment on the Lotte Online Duty Free and at Lotte Duty Free in-stores.; ⑨ "Joint ID" refers to unique recognition letters given to each member based on passport number, nationality and birthdays of Lotte Internet Duty Free Members, In-store members and Green Members to offer, use and transfer LDF PAY.; ⑩ The “Framework Act on Consumers” refers to the act that prescribes the rights and responsibilities of consumers in order to enhance the rights and interests of consumers, as well as the basic matters necessary for comprehensively facilitating of consumer policies.; ⑪ The “Personal Information Protection Act” refers to the act that prescribes the matters concerning processing of personal information in order to enhance the rights and interests of the people and realize the dignity and value of individuals by protecting privacy from leakage, misuse and abuse of personal information.; ⑫ "LDF membership" refers to the membership in the In-store Lotte Duty Free and Lotte Internet Duty Free operated by the Company

Article 3 ("In-store member" Services): The following are the services provided to the In-store members.; ① Discount service: In-store members can take advantage of the benefits such as use/provision, etc. of discount benefit and free gifts provided by the Company and any affiliated companies.; ② Special Service: "In-store members" may accumulate purchases made at Lotte Duty Free stores to reach a specific level of "LDF In-Store Membership," based on the criteria established by the Company. This is determined by their total purchases, and LDF PAY points are included as part of this special service.; ③ Other Services: The Company and partner company may develop additional Services and provide to the In-store members; ④ LDF PAY Service: may present, accumulate, transferred and use the LDF PAY.

Article 4 (Membership Registration and Card Issuance): ① Customers wishing to register as an in-store member shall present his/her passport, complete the items on the "Lotte Duty Free in-store Member Application" and consent to these terms of service and collection, use and provision of personal information. Existing “online members” may apply for joining the membership by filing an application for an in-store member by consenting to these Terms and on the written consent to collection, use and provision of personal information via the website of Lotte online Duty Free.; ② The Company shall issue the Card to the customers who satisfy the standards set by the Company, after a review by the Company, and the in-store member status cannot be transferred to another or used for the purposes of a loan or to be put up as a collateral.; ③ Only Koreans and foreigners over the age of 14 qualify to become In-store members.; ④ When there is any change in the registered matters at the time of joining the membership, an in-store member shall immediately inform such change to the Company by e-mail or any other means.

Article 5 (Use and Management of Member Card): ① An in-store Member shall present the Card when intending to use the Services of the Company and partner companies.; ② When an in-store member presents the Card in order to use the Service, the Company or any affiliated company may request the in-store member to present his/her ID under the form requested by the Company, at its discretion, in order to verify the in-store membership and observance of the terms and conditions of the Service. If a in-store member fails to present his/her ID, he/she may not be able to receive the normal Service.; ③ The Card shall be used only by the in-store Member and shall not be leased/delegated to another or provided for the purposes of transfer or collateral, without a prior consent of the Company. The Company shall not be liable for any damage incurred from leasing/delegating the Card to others or providing for the purposes of transfer or collateral by the In-store Member, notwithstanding this provision.; ④ The Company may suspend or forfeit the in-store membership for any abuse of the Card by a in-store Member, and the member may not register or use the Services for 5 years thereafter.; ⑤ The Card shall be managed under the responsibility of the In-store member, and any damage, loss or theft, etc. of the Card from intentional or negligent actions of the In-store member shall be notified to the Company immediately.; ⑥ An in-store member who wishes to be reissued with the Card du to damage, loss or theft of the Card shall apply for reissuance of the Card by completing the application for reissuance of the Card after presenting his/her passport.

Article 6 (Membership Withdrawal and Loss of Qualification)

① An in-store member may request to withdraw from the in-store membership at any time by visiting any in-store Lotte Duty Free, in writing, telephone or other methods stipulated by the Company, and the Company shall immediately take necessary measures to withdraw the in-store membership at the request of the in-store member. If an In-Store Member closes his or her In-Store Membership account and subsequently opens a new In-Store Membership account, he or she will be classified as a new In-Store Member, not a returning one.

② When an in-store member becomes applicable to any one of the following grounds, the Company may disqualify the in-store member qualification by notifying each of the following clauses to the in-store member. Provided, in case of i), the member becomes disqualified automatically, without a separate notice.

1. Upon death of the member
2. When false information was registered, filled-out or notified on the member application
3. When using the member service for improper method or purpose
4. When violating the obligations of a member stipulated in these terms of service or for taking actions against public order
5. When continuously disrupts duties of the Company or the employees of the Company during the use of the Company`s Services or transaction or using insults, threats, violent words, violence or incident words or causing damage
6. When not paying the liabilities of the member in relation to the use of the Lotte Duty Free by the deadline
7. When illegally using other`s member information and personal information
8. For request for member withdrawal for the member with improper purposes, such as illegally or expediently receives economic benefits, such as discount coupon, event benefits, etc. provided by Lotte Duty Free by repeatedly terminating voluntarily, etc., or improper use of coupon issuance, use, etc. through re-registration after conducting illegal actions, such as illegal use of other`s name, and withdrawal (membership withdrawal after cancelling orders)
9. When habitually cancelling, returning or requesting compensation, even when the purchased products or the Services are without fault
10. When habitually requesting compensation exceeding the standards of the consumer dispute resolution, without due reason
11. When indicating or distributing false information in relation to the operation of Lotte Duty Free

③ An in-store member disqualified due to Paragraph 2 of this Article may present evidence showing that each items under Paragraph 2 are not from his/her intentional or negligent actions. In such a case, the Company shall review the explanation provided by the in-store member, and when the assertion of the in-store member is deemed to be adequate, the Company shall allow a regular use of the Service to the in-store member.

④ Membership withdrawal pursuant to Paragraph 1 or membership disqualification pursuant to Paragraph 2 shall become finalized as follows.

1. Membership withdrawal or membership disqualification shall become finalized on the date requesting the in-store member withdrawal or the date of notification on the disqualification of membership. Provided, the disqualification from death under ② '1' shall be finalized on the date of death.

Provided, the disqualification from death under ② ⅰ) shall be finalized on the date of death.

⑤ When the membership information is finally cancelled, all rights as a Member, including the LDF PAY of the Member offered or accumulated from off-line Lotte Duty Free, shall lapse. Provided, information on lapse of the balance LDF PAY and method of use shall be provided to the Member, whose member registration is cancelled, prior to the withdrawal.

⑥ If LDF PAY exists when withdrawing from overseas Lotte Duty Free in-stores and integrating membership information, the “in-store member” will be withdrawn and the LDF PAY will be transferred to Green members

⑦ Where a member in Bronze/Silver Grade of LDF Membership has no activity such as purchase history, change of membership information, cancellation, etc. for the past 5 years, he/she shall be automatically withdrawn from the in-store membership: Provided, that where the member holds LDF PAY, he/she shall be withdrawn after LDF PAY is used up or completion of extinctive prescription.

Article 7 (Joint ID): ① The joint ID is a unique identification characters issued by Lotte Duty Free, and each member may have 1 joint ID. In relation to issuance and use, members shall include all Online members, In-store members and Green members.; ② LDF PAY given by Lotte online Duty Free and Lotte Duty Free in-store are offered or accumulated based on the Joint ID.; ③ A member who has been issued with an joint ID may use the same joint ID if his/her passport number, nationality and date of birth of the membership information of online member and in-store member match with the joint ID as the basis, and the membership information of Lotte Internet Duty Free and in-store Lotte Duty Free shall be interlocked. and upon failing automatic link certification, the member information can be linked through a passport certification procedure through member services of Lotte Duty Free or gift desk of in-store Lotte Duty Free.; ④ When an online member or in-store member who has been issued with an joint ID changes his/her passport number, nationality and date of birth at either of Lotte Internet Duty Free or in-store Lotte duty Free, the nationality, passport and date of birth linked via the joint ID shall also be changed by interlocking.; ⑤ When a member who has been issued with an joint ID withdraws from the green membership, online membership and in-store membership all together, the concerned Joint ID can no longer be used.; ⑥ If a member uses another person’s information to earn LDF PAY points, such points will not be eligible for redemption, and the member’s account may be deactivated.; ⑦ Members shall have no claim for the loss of LDF PAY points earned through the use of another person’s information, and Lotte Duty Free shall not be held liable for any such loss of points.; ⑧ In the event that a member causes another customer to lose LDF PAY points by using personal information that does not belong to them, Lotte Duty Free may, following identity verification, revoke the awarded LDF PAY points and may at its discretion deactivate the member’s account.; ⑨ LDF PAY points that have been obtained through fraudulent activities will expire immediately upon notification of disqualification for the LDF PAY program. Members shall have no claim for points that expire due to the use of another person’s information. In cases where a member fraudulently redeems LDF PAY points to make purchases or illicitly gain benefits, both the member and any other individuals involved may be subject to civil and criminal liability in accordance with applicable laws.; ⑩ When passport information of a dormant member of Lotte Internet Duty Free linked with Joint ID is changed, the change shall be processed after activating the dormant status.; ⑪ If a member is an online member as well as an in-store member linked by the joint ID, when he/she is disqualified in accordance with Article 6 ② of these Terms, his/her online membership will also be disqualified.

Article 8 (Collection, Use and Provision of Personal Information)

① The Company collects personal information through the information provided by the In-store member at the time of application and information generated from using the In-store member Card afterwards. The Company analyzes these information and uses the information in marketing activities to provide better services.

② The following are the personal information the Company collects from the In-store member.

Collection of Personal Information
Classification	Item	Purpose	Retention and Use Period
Matters on Collection and Use of Personal Information	[Required Items] Name (Korean, English), Gender, Date of Birth, Nationality, Mobile Telephone Number	Identification related to service provision and management, accident investigation, complaints processing, performing legal obligations, member management through issuing joint member number (Joint ID), synchronizing personal information between In-store member, Lotte Internet Duty Free	Member and Green Member information based on the Joint ID Destroyed when withdrawing membership or removed as a member
Matters on Collection and Use of Personal Information	[Optional Items] E-Mail, Address, Mobile Telephone Number	Used for marketing, such as providing information on products and services, gifts and events, etc., market research and product development and research, customer analysis and used for marketing customized to each customer
Matters on Collection and Use of Personally Identifiable Information	[Required Items] Passport Number	To process the in-store Membership, and used to identify the member when administering the account to detect and prevent fraud against the member and Lotte Duty Free by identifying potential hackers and other unauthorized users

③ The Company may provide members' data to third parties in order to perform purchasing, marketing promotion and the Services provided by the Company. However, the Company ensures that the standards equal to those provided under the Personal Information Protection Act in Korea/abroad shall apply to personal data of the members. When the Company intends to collect personal information in accordance with paragraph ① of this Article, it shall obtain the consent to collection, use and provision of personal information from in-store members.

④ The Company uses the collected personal information only within the purposes of providing customized customer service and purposes listed in the "Consent on Collection, Use and Provision of Personal Information" through the service vitalization, and the personal information of the In-store members shall be provided only to the providers listed in the "Consent on Collection, Use and Provision of Personal Information."

⑤ The Company shall not use the collected personal information beyond the purposes indicated in the aforementioned Paragraph, without the consent of the In-store members, except for the following.

ⅰ. Where personal information is provided in a manner keeping a specific individual unidentifiable necessarily for such purposes as compiling statistics, research or marketing activities, etc.
ⅱ. Where specific provisions exist in other laws

⑥ The details of the personal information processing policy of the Company are verifiable from “Personal Information Processing Policy” at the bottom of the main screen of the website of Lotte Internet Duty Free Shop. (Lotte Duty Free Privacy Policy_https://eng.lottedfs.com/kr/footer/getClseInfo?clse_tp_cd=08)

Article 9 (Retention and Use Period and Outsourcing of Personal Information): ① The Company shall retain and use the personal information of the In-store members within the period reasonably necessary for providing Services to the members, compliance with legal obligations, handling of civil affairs, management of membership, and fulfillment of contracts. When any In-store member has withdrawn from the membership or has been disqualified, the personal information collected from the relevant member shall be deleted and destroyed without delay, unless otherwise requested by the In-store member.; ② Notwithstanding paragraph ① of this Article, if it is necessary to retain personal information of any In-store member for a certain period for reasons of verification of details of transaction, etc. of any In-store member pursuant to the relevant legislation, the Company may retain the personal information of the In-store member for the period prescribed by the relevant legislation.; ③ As a rule, the Company performs the duties, such as handling and managing the collected personal information (hereinafter referred to as the "Duties"); however, when necessary, the Company may outsource all or part of the Duties to a company selected by the Company.

Article 10 (Member`s Rights for the Protection of Personal Information and Personal Information Management): ① An in-store member may always withdraw the consent pursuant to Article 8 of these terms of service, at any time, by means of withdrawing membership.; ② An in-store member may request access to his/her personal information to the Company through the privacy officer or manager announced by the Company and may request correction on any errors on his/her personal information.; ③ When the Company receives withdrawal of consent pursuant to Paragraph 1 of this Article or request for access or correction pursuant to Paragraph 2 of this Article from the In-store member, the Company shall take necessary measures, without delay.; ④ The Company appointed privacy officer and manager to protect the personal information of the in-store members and to process the complaints related to the personal information. The contact information of the privacy officer and manager can be found in the "Privacy Policy" within the Company`s homepage.; ⑤ The Company exerts efforts to have a security system for the in-store members to safely use the services and to protect the personal information of the in-store members.

Article 11 (Change Notification): An in-store member shall immediately notify the Company upon any changes to the personal information provided to the Company, and the Company shall not be liable for any loss from neglecting such obligations.

Article 12 (Obligations of the Company): ① The Company shall not conduct any act prohibited by these Terms and Conditions or against relevant legislations and good public order and customs, and it shall do its best to persistently and stably provide the Service as provided in these Terms and Conditions.; ② The Company shall have the security system for protection of personal information (including credit information) of the in-store members so that any in-store members can safely use the Service, and it shall notify and observe its personal information processing policy.; ③ The Company shall not send any advertising e-mail, text message or app push, etc. for commercial purpose not agreed by in-store members.; ④ Where the opinions or complaints raised by in-store members are objectively deemed proper, the Company shall endeavor to resolve the complaints of in-store members.; ⑤ Where any foreign laws other than the laws of the Republic of Korea govern in using the membership service by in-store members, the Company shall comply with the Framework Act on Consumers and the Personal Information Protection Act of foreign countries to the extent necessary for protection of in-store members.

Article 13 (Obligations of In-store members): ① An in-store member shall not cause any third person to use his/her membership information. In the event that an in-store member has become aware that his/her membership information is being stolen or used by any third person, he/she shall promptly notify such fact to the Company, and if there is any guide therefor, he/she shall follow the guide.; ② An in-store member shall comply with the provisions of these Terms, policy and guide for use of the Company and relevant legislations, etc. and it shall not conduct any act of the following subparagraphs:; 1. Registration of false information at the time of application or change to membership and application (subscription) for purchase;; 2. Appropriation of other person’s information;; 3. Obstruction of sales activities of the Company or irregularities in transactions not in conformity with commercial transaction practice;; 4. Payments which are against the relevant legislations or abnormal;; 5. Any act of using the Service in any abnormal manner, not the manner of using the Service provided by the Company;; 6. Any act obstructing the act of the Company by any request which is not related to the Service provided by the Company or unreasonable or any act against good public order and customs, etc.; 7. Where a user is a minor, any act of purchasing merchandises such as tobacco or liquors which are prohibited in the Minors Protection Act.; 8. Any act which is deemed illegal, improper or inappropriate by the Company;; 9. Any other Act which infringes or is likely to infringe the rights of the Company or any third party based on any of the above subparagraphs.

Article 14 (Amendments and Miscellaneous Provisions)

① These terms of service may be amended pursuant to the Company`s policy change, enactment and/or amendment of relevant laws, recommendation of the government authority and other necessities, and when the Company intends to amend these terms of service, the Company shall notify the in-store Members on the fact of the amendment, the substance of the amendment, etc. from 7 days prior to the effective date of the amended terms of service in 1 or more methods stipulated below. Provided, the terms disadvantageous to the users shall be notified with a 30-day grace period.

1. Posting on the Lotte Internet Duty Free website
2. E-mail notification
3. Mobile phone message
4. Posting in the Company’s stores

In case of 3. and 4., the e-mail address and/or telephone number provided most recently by the In-store members shall be used for the notification.