Lotte Duty Free

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Terms of Location-Based Services

Article 1 (Purpose): The purpose of this policy is to delineate the rights, obligations, responsibilities, and other pertinent matters concerning Lotte Hotel Co., Ltd. Lotte Duty Free (hereinafter referred to as the “Company”) and its members regarding the use of the in-store services (hereinafter referred to as the “Services”) provided by the Company, including the mobile queue ticket (smart pickup counter) and self-checkout.

Article 2 (Effectiveness of the Terms of Use and the Changes)

① This agreement shall become effective when the client or the subject of personal location information applying for the Service consents to this agreement and registers as a user of the Service according to the procedure prescribed by the Company.

② Members who access the online website, select the checkbox for this policy, and click the "Accept" button online are deemed to have thoroughly reviewed, fully understood, and accepted this policy.

③ Members who do not accept this policy may experience inconveniences when using the in-store services, including the mobile queue ticket (smart pickup counter) and self-checkout, governed by this policy.

④ The Company may amend this agreement when necessary to reflect the changes to the location-based service, so long as it complies with the Act on the Protection and Use of Location Information, the Content Industry Promotion Act, The Act on the Consumer Protection in Electronic Commerce, the Framework Act on Consumers, and the Act on the Regulation of Terms and Conditions.

⑤ When the Company amends this agreement, the Company shall post and notify the date in which the amendment becomes effective, reason for the amendment, the amended terms and that if either agreeing or disagreeing with the amendment is not indicated by the effective date, then it will be deemed to be agreeing with the amendment, through the following methods:

1. Posting on the Service Website: from 30 days prior to the effective date of the amended agreement until a substantial number of days after the effective date
2. Individual Notification to the Members in Electronic Form (E-Mail, SMS, Etc.): 3- days prior to the effective date of the amended agreement

⑥ If the Member fails to show his/her intent on either agreeing or disagreeing with the amended agreement until the effective date of the amended agreement even after the posting/notification pursuant to the above Paragraph, the Member shall be deemed to have agreed with the amendment.

⑦ If the Member do not agree with the amended agreement, the Company or the Member may terminate the service contract.

Article 3 (Application of the Relevant Laws): This policy shall be applied fairly and in good faith. Any terms not expressly stipulated in this policy shall be governed by applicable laws or established commercial practices.

Article 4 (Service Details)

① The location-based service provided by the Company and the purpose of retaining the personal location information and the retention period are as follows:

Privacy
Service Name	Service Contents and (Retention) Purpose
In-store services (mobile queue ticket (smart pickup counter) and self-checkout)	- Generation of mobile queue tickets for pickup counters. - Enabling users to self-checkout at Lotte Duty Free stores nearest to their current locations.

② The Company shall automatically record and retain the data verifying the use and provision of location information pursuant to Article 16(2) of the Act on the Protection and Use of Location Information, and the concerned data shall be retained for 6 months.

③ Upon achieving the purpose of using or providing the personal location information, the Company shall destroy the personal location information, except for the data verifying the use and provision of location information under Paragraph 2 above. Provided, the personal location information may be retained when required by other laws or with a consent of the Member for up to 1 year from the date of such consent.

Article 5 (Service Fees and Conditions)

The contents of the Service provided by the Company and the service fees are as follows:

1. Service name: In-store services (mobile queue ticket (smart pickup counter) and self-checkout)
2. Details: These in-store services provide users with mobile queue tickets for pickup counters and enable them to check out at the Lotte Duty Free store nearest to their current location.
3. Service Fees: The Service provided by the Company is free of charge. (The cost of data communications to use the Service differ depending on the mobile carrier and the plan subscribed by the Member)

Article 6 (Service Addition and Changes): When addition or changes to the Service is necessary, the Company shall post and notify pursuant to Article 2(4)~(5) by reflecting such information to Article 4.

Article 7 (Limitation and Suspension on the Use of the Service): ① The Company may limit, change or suspend all, or part of the Service, when the Service cannot be maintained due to the circumstances of the Company, such as change in the policy of the location information operator, or due to legal circumstances.; ② When the Company limits or suspends the use of the Service pursuant to the above Paragraph, the Company shall post such reason and the duration of the limitation, etc. on the Service website or notify individually through electronic means (e-mail, SMS, etc.).; ③ If the Company is unable to post or notify pursuant to the above Paragraph due to unavoidable reasons, then the Company may post or notify afterwards.

Article 8 (Use or Provision of Personal Location Information)

① If the Company wishes to provide the Service using the personal location information, the Company must obtain the consent of the subjects of personal location information after stipulating it on the service terms and conditions in advance.

② When the Company provides the personal location information to a third party designated by the Member, the person provided with the information and the purpose of provision shall be notified to the Member in advance and obtain consent.

③ When the personal location information is provided to a third party designated by the Member pursuant to Paragraph 2 hereunder, the person provided with the information and the purpose of provision (hereinafter referred to as the “Information Provided”) shall be notified to the Member through the communications terminal device or e-mail address in which the personal location information has been collected.

④ Provided, in following cases, the notice shall be provided to the communications terminal device or e-mail address specifically designated by the Member in advance:

1. The device in which the personal location information has been collected cannot receive text, voice or video transmissions;
2. When the Member requested to be notified using another communications terminal device or e-mail address, etc. in advance.

⑤ Notwithstanding Paragraph 3 of this Article, Members may elect to receive notifications of the provided information either at specified intervals (every 10, 20, or 30 days) or a specified number of times (every 10, 20, or 30 occurrences), pursuant to Article 24 of the Enforcement Decree of the Location Information Act. The method of notification may be changed immediately upon request, in accordance with the procedures stipulated by the Company.

⑥ When consenting pursuant to Paragraph 1, 2 or 5, the Member may defer providing consent on notification method for purpose of use/provision, scope of the persons provided with the information and some terms of the terms of use of location-based service and providing the Member’s personal location information to a third party.

Article 9 (Restrictions on Use or Provision of Personal Location Information)

The Company may not use the personal location information or the data verifying the fact of using or providing the location information beyond the scope stipulated or notified in the agreement or provide to a third party, except with a consent of the Member or when applicable to any one of the following:

1. When data verifying the use/provision of location information in order to calculate the charges from providing the location-based service;
2. When provided by modifying to unable to identify specific individual for statistics, academic research or market survey.

Article 10 (Rights of the Subjects of Personal Location Information and Methods of Exercising the Rights)

① The Members can withdraw consent, all or in part, given on providing location-based service using personal location information or providing to a third party of personal location information at any time. In such a case, the Company will destroy the personal location information provided and data to verify the fact of using/providing location information. Provided, when part of the consent is withdrawn, it shall be limited to the personal location information and the data verifying the fact of using/providing the location information of the withdrawing part.

② The Member can demand the Company to suspend using or providing personal location information at any time, and the Company may not refuse such demand and must have technology means to implement such request.

③ The Member may request access to or notice on each of the following to the Company, and may request correction of the material, in case of any error on the material. In such a case, the Company may not refuse the request of the Member, without justifiable grounds.

1. Data verifying the fact of using/providing his/her own location information;
2. Reason and details of providing his/her personal location information to a third party pursuant to the Act on the Protection and Use of Location Information and other laws.

④ The Member may demand to exercise his/her rights under Paragraph (1)~(3) through Customer Service (Tel: 1688-3000 or “Webpage> Customer Service/ > Customer Consultation> 1:1 Inquiry”)

Article 11 (Rights of the Legal Representatives and the Methods of Exercising the Rights)

① For the Members under the age of 14, the Company must obtain consent of both the Member and the Member’s legal representative on providing location-based service using the personal location information and providing the personal location information to a third party. In such a case, the legal representative will have all Member rights pursuant to Article 10.

② The Company verifies whether the legal representative has consented in any one of the following methods:

1. Having the legal representative indicate his/her consent on the website that specifies the consent items and informing the legal representative via mobile text message that the location information operator confirmed the indication of consent;
2. Having the legal representative indicate his/her consent on the website that specifies the consent items and receiving credit or debit card information of the legal representative;
3. Having the legal representative indicate his/her consent on the website that specifies the consent items, and verifying the identity of the legal representative via the identity verification process on the legal representative’s mobile phone, etc.;
4. Issuing or delivering the document that specifies the consent items to the legal representative directly or via mail or fax, and having the legal representative submit the document after signing and affixing seal on the document with respect to the consent items;
5. Sending an electronic email that specifies the consent items and having the legal representative send an e-mail with an indication of consent;
6. Informing the legal representative of the consent items and receiving the legal representative’s consent via phone call, or providing the legal representative with the means (e.g., web address) to confirm the consent items and obtaining the legal representative’s consent via a phone call; or
7. Other method of informing the legal representative of the consent items and confirming the legal representative’s indication of consent in a comparable manner to subparagraphs 1 through 6.

Article 12 (Rights and Obligations of the Legal Guardian of a Child Eight Years or Younger and the Methods of Exercising the Rights)

① Where the legal guardian of any of the following persons (hereinafter referred to as “child eight years or younger, etc.”) gives consent to collecting, using or providing personal location information regarding the child eight years or younger, etc., for the protection of the latter’s health or safety, the Company shall deem that the child, etc. personally have consented thereto:

1. A child eight years or younger;
2. A person under adult guardianship; or
3. A person with a mental disorder defined in Article 2 (2) (2) of the Act on Welfare of Persons with Disabilities, classified as a person with a severe disability defined in subparagraph 2 of Article 2 of the Act on the Employment Promotion and Vocational Rehabilitation of Persons with Disabilities (limited to those registered as disabled persons under Article 32 of the Act on Welfare of Persons with Disabilities).

② The legal guardian of a child eight years or younger, etc. referred to in paragraph (1), means any of the following persons who provides de facto protection for the child, etc.:

1. The legal representative of a child of eight years old or younger or a guardian under Article 3 of the Act on the Guardianship of Minors in Protective Facilities;
2. The legal representative of a person under adult guardianship; or
3. The legal representative of a person prescribed in Paragraph (1)(3), the head of a residential facility for persons with disabilities under Article 58 (1)(1) of the Act on Welfare of Persons with Disabilities (limited to any facility established and operated by the State or a local government), the head of a mental health sanatorium defined in Article 22 of the Act on the Improvement of Mental Health and the Support for Welfare Services for Mental Patients (limited to any facility established and operated by the State or a local government), or the head of a mental health rehabilitation facility defined in Article 26 of the same Act.

③ The legal guardian of a child eight years or younger, etc. who intends to give consent pursuant to Paragraph (1) shall present a written consent to the Company accompanied by the documents verifying he/she is a legal guardian. The following matters shall be entered in a written consent, and the legal guardian shall affix his/her signature and seal or affix his/her signature to the written consent:

1. Name, address and birth date of the child eight years or younger, etc.;
2. Name, address and contact point of the legal guardian;
3. Fact that the purpose of the collection, use or provision of personal location information is limited to the protection of the life or body of the child eight years or younger, etc.; and
4. Date of consent.

④ The legal guardian can exercise all rights of the Member pursuant to Article 10 when consenting to using and providing personal location information of a child eight years or younger, etc.

Article 13 (Designation of the Location Information Officer): ① The Company shall designate and operate a location information officer, in a position with the actual responsibilities, to properly manage and protect the location information and to process the complaints of the subjects of personal location information.; ② The location information officer shall be the head of the department that provides location-based services, and the details shall be pursuant to the addendum of this agreement.

Article 14 (Indemnification): In case a Member incurs loss due to violating Articles 15~26 of the Act on the Protection and Use of Location Information by the Company, the Member may claim compensation for the damages to the Company. In such a case, the Company shall be liable, unless it can prove lack of intent or negligence.

Article 15 (Governing Law and Jurisdiction): ① This agreement is stipulated and implemented pursuant to the laws of the Republic of Korea.; ② The rights of the Member and legal representatives and the methods of exercising the rights shall be pursuant to the address of the user at the time of filing the suit, and in case of new address, the district court overseeing the residence shall have exclusive jurisdiction. Provided, if the address or the residence of the user is unclear at the time of filing the suit or for foreign residents, the suit shall be filed with the competent court pursuant to the Civil Procedure Act.

Article 16 (Mediation in Disputes and Miscellaneous): ① The Company may file a petition for adjudication with the Korea Communications Commission pursuant to the provisions of Article 28 of the Act on the Protection and Use of Location Information in case the parties to a dispute related to location information fail to reach an agreement or it is impossible to reach an agreement.; ② The Company or the Member may file a petition for mediation with the Personal Information Dispute Mediation Committee pursuant to Article 40 of the Personal Information Protection Act in case the parties to a dispute related to location information fail to reach an agreement or it is impossible to reach an agreement

Article 17 (Contact Information)

The Company’s name and address, etc. are as follows:

1. Company Name: Lotte Hotel Co., Ltd. Lotte Duty Free
2. Representative: KIM DONG HA
3. Address: 30, Euljiro, Jung-gu, Seoul (Sogong-dong)
4. Main Telephone: 1688-3000

Addendum

Article 1 (Effective Date) This agreement shall become effective from December 12, 2025.

Article 2 The location information officer shall be assigned as following, as of December 2025:

1. Affiliation: E-Commerce Division
2. Supervisor: KIM YOO YOUN
3. Telephone: 1688-3000
4. E-Mail: lottedfs@lottedfs.co.kr

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Terms of Location-Based Services