Article 1 (Purpose)

The purpose of these Terms is to set forth the rights, obligations and responsibilities of the cyber-mall of Lotte Duty Free Shop operated by Hotel Lotte Co., Ltd. (the "Mall") and the User(as defined below) in the User's use of Internet-related services provided in the Mall(the "Services").

Article 2 (Definitions)

1. 1. "Mall" refers to a virtual place of business created by Hotel Lotte Co., Ltd. by using computer and other information technology facilities to provide the User with goods or services ("Goods") for trade and also refers to the business that operates the cyber Mall.
2. 2. "User" refers to a Member or Non-Member that accesses the Mall and uses the Service provided by the Mall in accordance with these Terms.
3. 3. "Member" refers to any person that is registered with the Mall as member by providing personal information and is kept informed of the Mall and entitled to continuously use the Services provided by the Mall.
4. 4. "Non-Member" refers to any person that uses the Services provided by the Mall without being registered with the Mall as member.

Article 3 (Statement, Explanation and Amendment of Terms, et cetera)

1. 1. The Mall shall have details of these Terms, its full name, the full name of its representative,address of the business place(including the address of the location where consumer complaints are accepted), telephone number,fax number, email address, business registration number, mail order business filing number, staffresponsible for personal information management, et cetera posted on the (full) initial Servicescreen of the Mall for easy access by the User; provided that the details of these Terms may bemade available to the User through a link.
2. 2. Prior to the User's agreement to these Terms, the Mall shall obtain the User's confirmation ofcertain material terms, including those related to withdrawal of subscription, liability forshipping, and refund, by providing separate links or pop-up windows or other means for betterunderstanding.
3. 3. The Mall may amend these Terms to the extent that the amended Terms are not in violation of theAct on the Consumer Protection in the Electronic Commerce Transactions, etc., the Regulation ofStandardized Contracts Act, the Framework Act on Electronic Commerce, the Digital Signature Act,the Act on Promotion, et cetera of Utilization of Information System, the Door-to-Door Sales, etc.Act, the Consumer Protection Act, the Customs Act and other applicable laws and regulations.
4. 4. If the Mall wishes to amend these Terms, the Mall shall give public notice of the effective dateof and reasons for amendment, together with the Terms currently in effect, on its initial screenfrom Seven (7) days prior to the effective date until the day immediatelyproceeding the effectivedate; provided that if the Terms are amended to the detriment of the User, the public notice shallbe posted for at least Thirty (30) days. In such case, the Mall shall provide a clear comparison between the existing Terms and the amended Terms so as to help the User better understanddifferences.
5. 5. If the Mall wishes to amend the Terms, the amended Terms shall be applied solely to agreements tobe executed on or after the effective date, and the Terms currently in effect shall be applied asthey are to those agreements previously executed; provided that if the User informs the Mall ofits intention and obtains the Mall's consent that the amended Terms shall be applied to those agreement previously executed by the User within the notice period set forth in Paragraph 3 above, the amended Terms shall be applied.
6. 6. Any matters not contained herein or the interpretation hereof shall be determined in accordancewith the Act on the Consumer Protection in the Electronic Commerce Transactions, etc., theRegulation of Standardized Contracts Act, the Guideline on Consumer Protection in ElectronicCommerce Transactions, etc. set by the Fair Trade Commission, and other applicable laws and regulations or the generally accepted principles of commercial customs and practices.

Article 4 (Provision of Service and Change therein)

1. 1. The Mall shall provide the following Services:
   1. ① to provide the information on goods or services and execute a purchase agreement;
   2. ② to deliver goods or services under a purchase agreement; or
   3. ③ to provide such other Services as determined by the Mall.
2. 2. The Mall may change any goods or services to be provided under an agreement to be executed if such goods or services are sold out or affected by any change in technical specifications or otherwise.In such case, the Mall shall immediately notify the details of such change and the proposed dateof provision on the same place where the details of the existing goods or services are posted.
3. 3. If the Mall changes any Service that is to be provided under an agreement with the User due tocertain causes, including absence of stock and change in technical specifications of the Goods,the Mall shall immediately give notice of such cause to the User at the reachable address.
4. 4. If such change is made in accordance with Paragraph 3 of this Article, the Mall shall indemnifythe User for any damage caused thereby, unless the Mall proves the absence of intentional act or negligence on its side.

Article 5 (Suspension of Service)

1. 1. The Mall may temporarily suspend the provision of Services upon occurrence of certain events, including maintenance check, replacement or failure of computers or information technologyfacilities or interruption of communication.
2. 2. The Mall shall indemnify the User or a third party for any damage suffered due to the temporary suspension of the provision of Services as provided in accordance with Paragraph 1 of thisArticle, unless the Mall proves the absence of intentional act or negligence on its side.
3. 3. If the Mall cannot provide Services due to change of business mode, abandonment of business, orconsolidation of businesses or other causes, the Mall shall inform the User as provided inaccordance with Article 8 and compensate the User in accordance with the terms initially offeredby the Mall; provided that if the Mall has failed to notify the compensation terms, the Mallshall pay the User mileage, points, et cetera in cash or kind equal to the value of currency usedat the Mall.

Article 6 (Membership)

1. 1. The User may subscribe to the Membership Program free of charge and shall file an application forsubscription by filling in the form prescribed by the Mall with the required member informationand expressing the agreement to these Terms.
2. 2. The Mall shall register the User that files the application in accordance with Paragraph 1 of thisArticle as Member unless:
   1. ① the User has been previously disqualified as Member under Article 7.3 hereof, except as theMall accepts the re-subscription upon the lapse of Three (3) years after the disqualificationas Member under Article 7.3 hereof;
   2. ② there exists falsity, omission or clerical error in the registered information; or
   3. ③ it the registration as Member is otherwise deemed to significantly impair the technology of theMall.
3. 3. Membership is available solely to any persons at the age of 14 or above in accordance with theStandard L.POINT Member Policy (and children under the age of 14 only with prior consent oftheir legal representative under Article 4.3 of the Guideline on Consumer Protection inSubscription and Ordering), and Goods may be purchased at the Mall solely by Members at the age of18 or above.
4. 4. The subscription for the Membership Program shall be made when the Mall's acceptance is deliveredto the User.
5. 5. If there are any changes in the information registered, members must immediately make the changes according to the method prescribed by Lotte Online Duty Free such as email or other methods.
6. 6. The Mall allows members to register and use only 1 ID per member who are departing from Korea. If members use services illegally, items cannot be picked up and members may get a penalty.

Article 7 (Withdrawal and Disqualification)

1. 1. The Member may at any time apply for withdrawal from the Membership Program, and upon receipt ofsuch application, the Mall shall immediately take actions necessary for the withdrawal.
   However, in order to prevent the illegal use and abuse of economic benefits including, but not limited to, discount coupons, reward points or other event benefits through the repetition of enrollment and cancellation of membership, membership withdrawal can only be completed after all orders have been picked up, all ongoing cancellations have being processed and all forms of payment have been completed.
2. 2. The Mall shall be entitled to limit the Members' use of certain Services or disqualify the Memberfor a certain period of time if the Member:
   1. ① has registered false information upon application for subscription;
   2. ② has failed to pay, when due, the payment for Goods purchased through Lotte Duty Free or otherobligations assumed by it in connection with the use of Lotte Duty Free;
   3. ③ appropriates ID, password or personal information of another person;
   4. ④ engages in any act that defames or is otherwise to the detriment of another person on a Mallscreen;
   5. ⑤ interferes with the use of the Mall by a third party or otherwise threatens electronic commercetransactions;
   6. ⑥ post immoral contents or establish a links to immoral sites on a Mall screen;
   7. ⑦ uses the Mall to engage in any act prohibited by law or these Terms or in violation of goodpublic order and morals; or
   8. ⑧ otherwise intentionally interferes with the operation of Services.
   9. ⑨ uses multiple IDs.
3. 3. The Mall shall be entitled to disqualify the Member if any of acts set forth in Paragraph 2 ofthis Article has recurred twice or more or such act has failed to be cured within Thirty (30) daysfollowing the limitation or suspension of qualification.
4. 4. If the Mall disqualifies the Member, the Mall shall cancel the registration of the Member. In suchcase, the Mall shall give the Member notice of cancellation and an opportunity for the Member tovindicate himself or herself for a period of time of at least Thirty (30) prior to thecancellation.
5. 5. According to clause 4 of this Article, members who withdraw their membership cannot sign up again.

Article 8 (Notice to Member)

1. 1. Any notice given by the Mall to the Member may be delivered by e-mail, if so agreed by the Member, to the email address previously designated by the Mall.
2. 2. Any notice given by the Mall to many and unspecified Members may not be separately delivered andmay be replaced by notice posted on a Mall screen for One (1) week or more; provided that anynotice that may have material impact on a particular Member's transaction shall be separatelygiven.

Article 9 (Application for Purchase)

An application for purchase may be filed solely by the User of the Mall who is scheduled to departKorea, and there exist no limits on purchase under the applicable laws and regulations and onforeigners or Koreans residing overseas. A Korean User shall file an application for purchase in thefollowing or similar manner up to the purchase price of USD 3,000 (including One (1) 1ℓ or lessbottle and 200 pieces of cigarette), and the Mall shall provide the following in aneasy-to-understand manner to help the User file the application; provided that Subparagraphs 2through 5 may not be omitted for a Member:

1. 1. search and selection of Goods;
2. 2. entry of full name, address, telephone number, email address (or mobile phone number), et cetera;
3. 3. passport number, scheduled departure date, flight or ship number, and departure airport or port;
4. 4. confirmation of the terms and conditions hereof and terms related to any Services subject tolimited right to withdraw from the subscription and the responsibility for costs, includingshipping and installation costs;
5. 5. expression of agreement (by, for example, clicking the given box) to these Terms or confirmationor refusal of the terms described in Paragraph 3 of this Article;
6. 6. filing of an application for purchase of Goods or confirmation thereof, or agreement toconfirmation by the Mall
7. 7. selection of payment method

Article 10 (Formation of Agreement)

1. 1. The Mall may not accept the application for purchase filed in accordance with Article 9, if theapplication falls under any of the following; provided that the Mall shall notify that anyagreement executed with a minor without a consent from its legal representative may be cancelledby the minor and its legal representative:
   1. ① If there exists falsity, omission or clerical error in the application;
   2. ② If the minor purchases cigarette, liquor or other goods or services prohibited by the JuvenileProtection Act;
   3. ③ If the acceptance of the application is deemed to significantly impair the performance ortechnology of the Mall;
2. 2. The agreement shall be deemed to be duly formed when the Mall's acceptance is delivered to theUser in the form of notice, return receipt requested, in accordance with Article 12.1 hereof.
3. 3. The Mall's expression of acceptance shall include the confirmation of the User's application for purchase, the availability of goods or service to be purchased, the information on correction orcancellation of the application, et cetera

Article 11 (Payment Method)

1. The allotted payment methods that can be used to purchase goods on Lotte Online Duty Free are listed below. However, Lotte Online Duty Free will not accept any payments where there are additional fees that will be charged for the use of payment method.
   1. ① Credit Card Payment
   2. ② Any Lotte Online Duty Free Reward Points
   3. ③ Partnered Credit Card Points or Welfare Points
   4. ④ Direct Bank Transfers or Cash Payments

Article 12 (Return Receipt Requested Notice; Modification or Cancellation of Application for Purchase)

1. 1. Upon receipt of an application for purchase from the User, the Mall shall give the User returnreceipt requested notice.
2. 2. Upon receipt of return receipt requested notice, the User may immediately request modification orcancellation of the application if there exists any discrepancy of communications, and the Mallshall without delay handle the request if the request is made prior to the delivery.

Article 13 (Supply of Goods)

1. 1. The Mall shall inform the User of the period and method of delivery of goods purchased by theUser. Delivery of goods shall be made at one of the pick-up points prescribed by the Mall and against presentation of the passport, the exchange ticket number, and the air ticket by thedeparting User for identity verification at the pick-up point for Lotte Duty Free Shop within thedeparture hall after the inspection by the Customs and the Ministry of Justice is completed. The delivery points shall be in principle as set forth herein. < Delivery Points >
   • ■ Duty Free Pick-Up Desk for Lotte Duty Free Shop
   • ■ Incheon International Airport (at Gate 28 past the immigration desks or Gate 121 in the Concourse)
   • ■ Gimpo, Gimhae, Jeju, and Busan Airports
   • ■ See further information in "FAQ" section
2. 2. "Lotte Online Duty Free" will withholdany orders that has not been picked up for up to 3 days. If purchases have not been picked up within that period, Lotte Duty Free will file taxes and process returns.

Article 14 (Refund, Return and Exchange)

1. 1. The Mall shall without delay inform the User of the unavailability of goods or services of whichthe User applied for purchase due to absence of stock or other causes and take actions for refundof payment.
2. 2. If the payment was previously made, within seven (7) days of receipt thereof or, if not, for cancellation of agreement within seven (7) days of the occurrence of cause of cancellation.
   1. ① If there is damage to the goods while verifying the content through the packaging(excluded if just the packing is damaged for verification purposes.
   2. ② If the value of the goods significantly decreases due to the user.
   3. ③ If the values of the goods for resale is difficult to process due to a significant passage of time.
   4. ④ If the package has been undermined so that it cannot be resold.
3. 3. No exchange or refund shall be in principle permitted for duty-free goods due to their nature; provided that the purchaser shall separately consult with the Mall if:
   1. ① the delivered goods are different from order or from the information provided by the Mall;
   2. ② the delivered goods are destroyed, damaged, or contaminated;
   3. ③ the goods fail to be delivered to the purchaser on the scheduled departure date; or
4. 4. A departing Korean User may purchase up to USD 3,000 of duty-free goods per person, and an arriving Korean User shall file a report of, and pay the taxes on, any goods purchased overseas in excess of the total price of USD 600 per person, including those goods purchased at duty-free shops. A failure to file the report shall be subject to the imposition of surcharge in addition to the taxes on the unreported goods, and intentional omission or false report may be subject to punishment under the Customs Act.

Article 15 (Privacy)

1. 1. In collecting information from the User, the Mall shall collect the information to the leastextent as required for the performance of the purchase agreement. The following information shallbe the required information, with the remaining being the optional information:
   1. ① Regular Member [Required Information]
      • - For User Identification: Full name, nationality, and ID
      • - For delivery of goods or notification upon ordering: full name in English, passport number, passport expiration date, birth date, cell-phone number, emergency contact number, e-mail address, whether to receive e-mail and SMS, postal address, and sex.
      [Optional Information]
      • - For provision of Member-specific Service: phone number(wired), marital status, wedding anniversary, recipient's address for postal mail, whether to receive postal mail, refund account information.
      • - Submit a copy of your passport information if you would like to modify your registered passport information
   2. ② Foreign Member [Required Information]
      • - For User identification: full name, nationality, and ID
      • - For delivery of goods or notification upon ordering: full name in English, passport number, passport expiration date, birth date, cell-phone number, e-mail address, whether to receive emails and SMS, and sex.
      [Optional Information]
      • - For provision of Member-specific Service: phone number(wired), address in Korea, marital status, wedding anniversary, refund account information.
      • - Submit a copy of your passport information if you would like to modify your registered passport information
2. 2. The Mall may not collect personally identifiable information from the User without the User'sconsent.
3. 3. The personal information provided shall neither be used for any other purposes nor be provided to a third party without the User's consent, and the Mall shall be solely responsible for such use orprovision.
4. 4. If the Mall is required to obtain the User's consent in accordance with Paragraph 2 or 3 of this Article, the Mall shall in advance specify, or inform the User of, the identify of the staff responsible for personal information management (department, name, telephone number and othercontact information), the purposes of collection and use, matters related to the provision ofinformation to a third party (recipients, purpose of provision, information to be provided, etcetera) and other matters required to be informed under Article 22(2) of the Act on Promotion,etc. of Utilization ofInformation System, and the User may withdraw such consent at any time.
5. 5. The User may at any time require the Mall to make accessible or correct the User's personalinformation in the Mall's possession, and the Mall shall without delay take necessary actions. If the User requires correction of the information, the Mall shall not use the relevant information until correction is made.
6. 6. The Mall shall designate a smallest number of the personnel to have access to the personal information for the protection purposes and be solely responsible for any damage suffered by the User due to loss, robbery, leakage, forgery, et cetera of the personal information, including credit card and bank account.
7. 7. The Mall or any third party having receiving the personal information from the Mall shall withoutdelay destroy the personal information when the purposes of collection or provision of thepersonal information are achieved.
8. 8. The Mall does not force collection and usage of private information in the tick box area upon signing up as a member. Even if a member does not agree to provide private information, Lotte Duty Free will clearly specify the limited services, and will not decline signup.
9. 9. The Mall would like to inform its members about the “Promotion of Information and Communications Network Utilization and Information Protection Act” Article 29, Clause 16(regarding members who have no activity through their accounts for a 12 month period), can request a specified inactive period for 40 days, 7 days, or 3 days. However, Lotte Online Duty free has the right to make the customer’s account have the inactive status, if the customer has no activity on the account beyond the allotted specified period.
   Personal information regarding inactive accounts including the Member’s ID will be stored separately in a different storage area, and can be recovered through a request to reactivate the account.
   ※ Please view our Privacy Policy page for more information regardin details to the policy.

Article 16 (Mall's Obligations)

1. 1. The Mall shall not engage in any act prohibited by law or these Terms or in violation of good public order and morals and use its best efforts to provide goods and services in a continuous andstable manner as provided by these Terms.
2. 2. The Mall shall have a security system in place to protect the personal information, including credit information, so that the User can use the Internet service in a safe manner.
3. 3. The Mall shall be responsible to compensate the User for any damage suffered due to improper presentations and advertisements related to goods or services prescribed in Article 3 of the Acton Fair Indication and Advertisement.
4. 4. The Mall shall not send profit-making and advertising emails against the User's will.

Article 17 (Obligations related to Member's ID and Password)

1. 1. The Member shall be responsible for the management of ID and password other than set forth inArticle 17.
2. 2. The Member shall not permit a third party to use his or her ID or password.
3. 3. The Member shall immediately inform the Mall of robbery or a third party's use of his or her IDor password discovered and follow the Mall's instructions, if any.

Article 18 (the User's Obligations)

1. The User shall not:
2. 1. register false information in filing an application or modification thereto;
3. 2. appropriate another person's information;
4. 3. change the information posted in the Mall;
5. 4. communicate or post any information, including computer programs, other than determined by theMall;
6. 5. infringe upon the Mall's or a third party's copyright or other intellectual property rights;
7. 6. defame, or interfere the business of, the Mall or a third party;
8. 7. disclose or post immoral or violent messages, images, sounds or other information in violation ofgood public order and morals; or
9. 8. engage in any other acts that are in violation of law or deemed inappropriate by the Mall.

Article 19 (Linking Mall and Linked Mall)

1. 1. If an upper-level mall is connected to a lower-level mall through a hyper link(including, for example, letters, pictures, moving images), the former is referred to as"Linking Mall (or Web Site)' and the latter is referred to as "Linked Mall (or Web Site).
2. 2. If a Linking Mall declares on its initial screen or on a pop-up screen upon liking that it doesnot provide a guarantee for any transactions with the User in relation to those goods independently provided by a Linked Mall, the Linking Mall shall assume no guarantee liability for such transactions.

Article 20 (Ownership to and Limitation on Use of Copyrights)

1. 1. Copyrights and other intellectual property rights to any works produced by The Mall shall beretained by the Mall.
2. 2. The User shall not, without the Mall's prior consent, use or cause a third party to use forprofit-making purposes the information obtained from the use of the Mall the copyright to which isretained by the Mall through reproduction, communication, publication, distribution, broadcastingor other means.
3. 3. The Mall shall inform the User of the use of copyrights agreed to be retained by the User.

Article 21 (Dispute Resolution)

1. 1. The Mall shall have a damage relief center in place to properly reflect legitimate comments orcomplaints filed by the User and compensate the resulting damage.
2. 2. The Mall shall preferentially handle complaints or comments filed by the User; provided that ifprompt handling is difficult, the Mall shall immediately inform the User of the reasons for delayand the schedule for handling.
3. 3. If the User files a petition for damage relief in relation to electronic commerce transactionsbetween the Mall and the User, the petition may be subject to mediation by such a disputemediator as referred to by the Fair Trade Commission or the competent City or Do Government.

Article 22 (Jurisdiction and Governing Law)

1. 1. Any action in relation to a dispute arising from electronic commerce transactions between the Malland the User shall be brought to the district court having exclusive jurisdiction over theaddress, or if such address is not available, place of residence, of the User at the time offiling the action; provided that if the User's address or place of residence is insufficient orthe User resides overseas, the action shall be brought to the competent court under the Civil Procedure Act.
2. 2. Any action filed in relation to electronic commerce transactions between the Mall and the Usershall be governed by the laws of Korea.

Supplementary Provisions (2017.2.15):

1. 1. This agreement is effective from February 15, 2017 and replaces the previous agreement by the Terms and Conditions.

AGREEMENT ON THE PROVISION AND USE OF PERSONAL INFORMATION