Can I switch my pickup option between [Pickup Before Departure ↔ Pickup After Arrival] after my order is complete?

Unfortunately, pickup option changes are not available once your order is complete. If you need to change your pickup option, please cancel your existing order and place a new one.

LDF PAY is points exclusive to Lotte Duty Free customers. Only Lotte Duty Free members are eligible to earn and redeem LDF PAY. LDF Pay earned from purchases or promotions can be redeemed when you shop online or at stores or given to your family members or friends as gift.

What rewards are available for Lotte Duty Free in-store members?

Lotte Duty Free's in-store membership program is designed for customers who shop at Lotte Duty Free physical stores, and it's free of charge. In-store members can enjoy discounts at Lotte Duty Free stores, both within and outside Korea, based on their membership levels. Please note that certain brands (such as LOUIS VUITTON, CHANEL, PRADA, HERMES) and products may not be eligible for these discounts. The list of excluded items and discount rates are subject to change. It's important to mention that discount rates provided by Lotte Duty Free stores outside Korea for each membership level may vary from those offered by Lotte Duty Free stores within Korea. [View LDF membership rewards by membership level]

Where are the pickup counters?

For detailed information about Lotte Duty Free’s pickup counters, please go to Customer service > Shopping guide > Order pickup guide. To pick up orders on your departure or arrival date, please visit the designated pickup counter when arriving at the airport or port of your departure, and present your physical passport, boarding pass, and exchange bills. You can print your exchange bills out at My account > My orders or save exchange bill images on your mobile devices. * The products from the Same Day Pickup store can arrive at the designated airport or port late. Please check the status of your order at My account > My orders before visiting the pickup counter.

How can I pay for my orders?

Orders can be paid with reward points and other payment methods you want to use. PC – eligible payment methods: Alipay+, UnionPay, Korean credit card, International credit card – eligible points: L.POINT MOBILE – eligible payment methods: Alipay+, UnionPay, Korean credit card, International credit card – eligible points: L.POINT Points can be used with the payment method or can be paid alone. In stores, orders can be paid with KRW, USD, JPY, credit cards, debit cards, and Lotte Duty Free gift cards.

I did not pick up my orders before boarding. What should I do?

Customers who have not picked up their orders may do so on their next departure from or arrival in Korea, after updating their flight date. To cancel orders in 'Arrival at Pickup Counter' status, please contact our customer service center. Orders not picked up within 15 days after the scheduled flight date will be automatically canceled.

I am planning to use an early morning flight. Can I pick up my orders?

Lotte Duty Free prepares a pickup counter even for passengers using early morning flights. Please note that you cannot pick up your orders unless the flight information on your orders is correct. Please check your flight information carefully.

Can I request delivery services for the orders not picked up?

Duty free items cannot be shipped to your address due to the Customs law.

The passport number I have entered appears as in use.

Lotte Duty Free allows only one account per passport number. If your passport number appears to be in use, it means the number has already been used to signed up for a Lotte Duty Free account. Please click on the "Forget user ID" button to find your user ID. If you don't have any Lotte Duty Free user ID, please contact our customer service center. Please note that your passport number appears to be in use if you signed up for a L.POINT account and then signed up for a Lotte Duty Free account.

What is the Same-Day Pickup service?

Same Day Pickup service is for customers who are too busy to enjoy duty free shopping. Products from the ‘Same Day Pickup’ store are eligible for purchase even on the day of departure. Enjoy shopping up to 3 hours before departure and pick up your orders at airport. Daegu Airport, Cheongju Airport, Jeju Airport, Muan Airport, and Busan International Port are excluded from the Same Day Pickup service.